Get in Touch With Us

This page explains how to contact the Casino Not On Gamstop editorial team, what we can help with, and where to go instead when your question is really for a casino, a regulator or a support charity. We are an independent research site, not a casino, so we cannot access or change anyone's gambling account.

What we can help with

We publish research-based guides about casinos outside the GAMSTOP scheme. Most messages we can answer fall into one of these groups:

• Corrections: a bonus term, payment method or licence detail on our pages looks out of date or wrong. Please tell us which page and what you found, and ideally where you saw it.
• Explanations: you want a concept clarified, such as wagering requirements, game contribution, bonus cashout limits, KYC checks or the difference between GBP accounts and currency conversion.
• Suggestions: a topic you would like covered, or a comparison that would help you decide.
• Editorial and business enquiries: questions about how we select and rank casinos. Commission may be earned if you use links on this site, but commercial relationships do not decide rankings and cannot buy a higher position.

What we cannot do

Please do not expect us to resolve a dispute with a casino. We do not hold your account, funds or verification documents, and we cannot release a withdrawal, reverse a bonus decision or reopen a closed account.

• Withdrawal or bonus disputes: start with the casino's customer support and keep copies of chat logs, emails and screenshots. If the casino has a formal complaints procedure, use it and note any timeframes it gives. Whether an independent dispute service is available depends on the operator and its licence, so check the terms before you rely on one.
• Guarantees: we cannot promise that any casino will pay out, or that any offer will suit you.
• Personal gambling advice: we do not treat gambling as income or as a way to solve money problems, and we will not suggest it as one.

How to send your message

Use the contact details or form provided on this site. To help us reply properly, include:

1. The page address or title you are writing about.
2. The casino name, if relevant, from the options we cover.
3. What you saw, and roughly when. Bonus terms change, so dates matter.
4. Screenshots or the wording of the terms, if you have them.

Please never send passwords, full card numbers or identity documents. We will never need them.

What to expect after you write

A member of the team reads each message. We do not publish a guaranteed response time, but we aim to reply to genuine questions and to check reported errors against the casino's current published terms. Where we confirm a mistake, we update the page. Where we cannot verify a claim, we will say so rather than guess.

Our pages carry a fact-check date, most recently 29 September 2026 for this update. Casino offers are advertising, so treat them as claims to confirm on the operator's own site, not as promises from us.

If your question is about a casino outside GAMSTOP

Many readers write to us because they are unsure what a non GamStop casino means for their protections. In short, a casino that accepts British customers is not automatically authorised by the UK Gambling Commission to serve them. Sites outside GAMSTOP typically operate under overseas licences, and UK consumer protections and dispute routes may not apply in the same way. Our guide to trusted non GamStop casinos in the UK sets out how we assess licensing, ownership, payments and terms before you compare anything.

Before opening an account, check the operator's licence details, the minimum deposit, whether GBP accounts are offered, likely payment fees and currency conversion, withdrawal limits and the ID checks required. The bonus terms matter most: look at wagering, maximum bet, expiry and cashout caps.

Support if gambling is causing you harm

If gambling is affecting your finances, mood or relationships, please talk to someone independent. GamCare runs a free, confidential helpline and live chat for people in Great Britain. GAMSTOP lets you self-exclude from UK-licensed gambling sites for a chosen period. Licensed operators must honour it, but sites outside the scheme will not. Deposit and loss limits, and gambling blocking software, are further practical tools.

If you have self-excluded, think carefully about whether joining a site outside GAMSTOP works against the decision you made. You can tell us if you would like signposting to support, and we will point you to appropriate organisations. You must be 18 or over to gamble.

Other ways we can be useful

If you are not sure what to ask, browse our guides first. They cover bonuses, payments, withdrawal timings, games and sports betting in plain English. Then come back and tell us what was missing, because that is how we decide what to write next.